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Privacy Policy

Pronext Sports Zone Pvt. Ltd. (PSZ Sports)

Pronext Sports Zone Pvt. Ltd. (“PSZ Sports”, “Company”, “we”, “our”, “us”) values the trust you place in us. This Privacy Policy describes how we collect, use, protect, and manage your personal information when you use our mobile application, website, and related services (collectively referred to as the “Platform”).

By accessing or using PSZ Sports services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our platform, we may collect the following information:

  • Full Name
  • Mobile Number
  • Email Address
  • Gender
  • Date of Birth / Age
  • City and Location details
  • Delivery and Billing Address (for product orders)
  • Payment-related information (transaction ID, UPI reference, etc.)
  • Bank account details (for coaches/vendors payouts only)
  • Device information (IP address, device type, operating system)
  • Contact list access (only if you allow permission)

Providing this information is voluntary. However, certain features may not function properly without required data.

2. How We Use Your Information

Your information is used for legitimate business purposes, including:

  • Confirming turf and academy bookings
  • Managing tournament registrations
  • Connecting users with coaches
  • Processing payments and refunds
  • Delivering sports equipment purchased via our platform
  • Sending service-related notifications (OTP, confirmations, reminders)
  • Improving our services through analytics
  • Detecting and preventing fraudulent activity
  • Complying with applicable legal requirements

3. Data Sharing

We may share necessary information with:

  • Partner academies and turf owners
  • Registered coaches
  • Equipment vendors
  • Payment gateway providers
  • Courier and logistics partners
  • Regulatory or legal authorities (when required by law)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. International Data Transfer

Your information may be processed or stored in locations outside your state or country, subject to appropriate security safeguards and applicable laws.

5. Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data.

Despite our efforts, no digital platform can guarantee complete security. Users acknowledge this inherent risk when sharing information online.

6. Data Retention

We retain personal information only for as long as:

  • Your account remains active
  • Required for transaction records
  • Necessary to comply with legal obligations

Once no longer required, data may be securely deleted or anonymized.

7. Your Rights & Choices

You may:

  • Review and update your profile information
  • Request correction of inaccurate data
  • Withdraw consent where applicable
  • Request deletion of your account

To exercise these rights, contact us at:
pronextsportszone@gmail.com / 8898415767

We will respond within a reasonable time frame.

8. Children’s Privacy

Our services are not intended for children under 13 years without parental or guardian supervision.

9. Policy Updates

PSZ Sports may revise this Privacy Policy from time to time. Any updates will be reflected with a revised “Last Updated” date. Continued use of the platform indicates acceptance of changes.

10. Grievance Redressal

If you have any concerns regarding data handling or privacy practices, please contact:

Grievance Officer:
Krishna Santre
Pronext Sports Zone Pvt. Ltd. (PSZ Sports)
pronextsportszone@gmail.com / 8898415767
India

We aim to address concerns promptly and responsibly.

11. WhatsApp & Communication Policy

We may use WhatsApp, SMS, email, or push notifications to send:

  • Booking confirmations
  • OTP verification
  • Tournament updates
  • Order delivery updates
  • Important service announcements

Promotional messages will only be sent if permitted by the user.